AVS

Want to like, but they scarcely seemed interested in talking to me on the phone, let alone taking my phone number for a call back. Many other places in Berkeley that are more interested in taking your money, and with a smile - this is not one of them.

Nothing precisely wrong here, I'm just not overly satisfied or impressed. Brought my Golf in for rear brakes and the service manager said they were using authentic OEM parts in the new pads. Got the car back and the wheels were dirty which is minor but meaningful workmanship thing to me. (I also wonder if they rotated tires or checked alignment as I'd hope for a brake job.) Later I asked at a VW dealer parts desk about the brand name on the new brake pads from AVS, and the parts guy told me he recognized the brand but it wasn't in the VW catalogue and he'd never seen these brake pads specified. This disturbing set of events plus the enthusiastic recommendation from AVS that I have my oil changed every 3k or 5k miles, made me deeply unhappy - the owners manual specifies synthetic oil with about a 10k mile service interval - leads me to suspect AVS is not competent around this either. I won't return for service which is a real shame as the indicators were generally good.