For our move to San Antonio, Texas from San Diego, we contracted with Diamond Van Line. We were initially given an estimate of $3300 which on moving day was increased to $4500 (later negotiated down to $4100). This was despite the fact that we had less furniture to be moved than was initially estimated (we had sold a corner sofa and bedroom set between the time we received our estimate and the time of the actual move.) When the furniture was delivered, and additional $300 was demanded to move the furniture to the third floor apartment we lived in. After talking with Adam (the owner), by telephone, he agreed to waive the fees and said he would be hiring a couple more movers to assist in getting our furniture and belongings inside the apartment.
The two "movers" they hired were temp workers and not professional movers. After they arrived, Diamond Van Line's delivery team drove off, leaving all of our belongings in the parking lot. The temp workers, realizing they were not going to be paid, stated that they were going to leave as well, but I persuaded them to stay by paying them myself. The furniture was moved in, at expense to myself, and I ended up having to assemble the furniture myself (which Diamond Van Line was supposed to do). Additionally, several items were broken, a few missing, and a piece to my desk was also missing, requiring me to get rid of it (as it could not be assembled without that piece) and buy a new one.
We attempted to settle this with Diamond Van Line, and agreed to a $300 refund, but they wanted a signed release stating that I would "not file any complaint or publish any negative information... to the Better Business Bureau, U.S. Department of Transportation, The American Moving and Storage Association or any website..." They wanted it signed in advance of payment, and I could not do that, considering my experience with them.
All USA
For our move to San Antonio, Texas from San Diego, we contracted with Diamond Van Line. We were initially given an estimate of $3300 which on moving day was increased to $4500 (later negotiated down to $4100). This was despite the fact that we had less furniture to be moved than was initially estimated (we had sold a corner sofa and bedroom set between the time we received our estimate and the time of the actual move.) When the furniture was delivered, and additional $300 was demanded to move the furniture to the third floor apartment we lived in. After talking with Adam (the owner), by telephone, he agreed to waive the fees and said he would be hiring a couple more movers to assist in getting our furniture and belongings inside the apartment. The two "movers" they hired were temp workers and not professional movers. After they arrived, Diamond Van Line's delivery team drove off, leaving all of our belongings in the parking lot. The temp workers, realizing they were not going to be paid, stated that they were going to leave as well, but I persuaded them to stay by paying them myself. The furniture was moved in, at expense to myself, and I ended up having to assemble the furniture myself (which Diamond Van Line was supposed to do). Additionally, several items were broken, a few missing, and a piece to my desk was also missing, requiring me to get rid of it (as it could not be assembled without that piece) and buy a new one. We attempted to settle this with Diamond Van Line, and agreed to a $300 refund, but they wanted a signed release stating that I would "not file any complaint or publish any negative information... to the Better Business Bureau, U.S. Department of Transportation, The American Moving and Storage Association or any website..." They wanted it signed in advance of payment, and I could not do that, considering my experience with them.