Firestone Complete Auto Care

Driving through construction area on 190th, I get a Torx screw bit embedded in my rear tire. I know if I pull it out, the tire will deflate. So I hobble over slowly to nearest tire store, Firestone on PCH. Mechanic says if he can fix it, it will be around $21 bucks; if not, I'm looking at a new tire. They get to it right away, and as predicted, when he pulls it out the air goes with it. Luckily it was fixable and I'm on my way soon enough. One star dinged for starting a "21 point inspection" - under my hood - before I put a stop to that. Please deal with my tire *first*, thats what I'm there for. Then when you are done, ask me nicely if you can look under my hood for an opportunity to up sell me. I may be pressed for time - which I was.