I received a shock collar for training my dog as a Christmas gift. I was under the impression that the collar was in fact resistant to water completely. However, it was not and once my dog jumped in the water for a retrieve the unit was submerged and damaged. I emailed the company and told them of the problem and was immediately sent a new unit with no questions within two business days! I was made aware of the water resistant specifications and now have a brand new properly working shock collar.
I received a shock collar for training my dog as a Christmas gift. I was under the impression that the collar was in fact resistant to water completely. However, it was not and once my dog jumped in the water for a retrieve the unit was submerged and damaged. I emailed the company and told them of the problem and was immediately sent a new unit with no questions within two business days! I was made aware of the water resistant specifications and now have a brand new properly working shock collar.