Jared The Galleria of Jewelry

I bought an opal ring with small blue topaz and diamonds in the setting. Thank Goodness I got the protection plan for it, because the opal has fallen out twice already! On the second time going in for repair, the associate told me I need to properly quality inspect it before I sign for it. What?! Why should I have to inspect YOUR work? I went to pick it up and the blue topaz were no longer blue. I pointed it out and the clerk didn't know what what I meant and had to get another ring for comparison. She said when they fixed the opal, they forgot a metal coating that "brings out the blue" in the topaz. If you ask me, they replaced the topaz with the wrong stones. I am sorely disappointed and now I have to drag myself back there for them to fix it a third time.