Miller Collision Center

My parked, vehicle was hit in a business parking lot on August 23, 2016. The "at fault" party handled my case extremely well. They supplied me with a rental. However, Jim Oliver, the manager at Miller Collision Center, gave me a date of Sept.2, 2016 & time of 5pm, to pick up my vehicle. I dropped off the rental car and arrived at the shop, only to be told it would not be ready until the next day, which was Saturday, September 3, 2016, the beginning of the Labor Day Holiday weekend. The rental driver had to take me back to get the rental back so that I could get home. What would have been better..... call me, let me know that it would not be ready, so that I could go home, instead of waiting around until 5pm, just to be told it wasn't ready. Molly delivered my vehicle to my home on Saturday, Sept. 3, 2016,which I appreciated. However, the back hatch hard molding was not glued down and had a piece of the broken tail light inside. I immediately called Jim; he said he would pick the car up on Tuesday, after Labor Day, Sept 6, 2016, at my office and repair it. He did and relayed that one of the glass hatch lift pieces must have broken when the parts were put back together and he would take care of it, which he did. On September 20, 2016, I noticed that the back hatch hard molding was separating again. I called Jim on his cell to relay this. He said I would have to bring the car in for repair and wait while it was being repaired. I asked if someone could come pick it up, as I am working and cannot just leave and wait. He stated he had no one to do this, so I arrived at the shop on Sept 23, 2016 at 7:45am, our agreed time. I watched the technician take the hard molding off and reattach; there was still a gap, which I then tried to explain to Jim Oliver. As I was speaking, he just walked away. He returned later to remind me that my car was old and that this was as good as it was going to get. My vehicle back hatch NEVER had gaps until they took it apart for the initial repairs. On Sept. 29, 2016, a black plastic round piece popped out of my back hard hatch and now when I try to push up the hard pieces that connect to each other, there is a popping noise, which I will again be seeing Jim about tomorrow, Sept 30, 2016. Too many problems... -Thena Lyons