I like the water, but the bill was more this month without explanation or breakdown. I had to take the time to call the company and try to figure out why I was charged that amount which is automatically charged to my credit card. They had a rate increase due to the new gas tax, which is fine I understand, however they owe it to their customers to explain the charges without the customer having to take the time to call to in order to understand their bill. In addition to that complaint I’ve had communication problems regarding delivery and pick up without going into details which are just boring I’m not impressed with the way this company does business even though I like the water I will change my service after my six commitment. I am also taken back by the surly attitude over the phone, who needs that, it was unwarranted and unacceptable.
I like the water, but the bill was more this month without explanation or breakdown. I had to take the time to call the company and try to figure out why I was charged that amount which is automatically charged to my credit card. They had a rate increase due to the new gas tax, which is fine I understand, however they owe it to their customers to explain the charges without the customer having to take the time to call to in order to understand their bill. In addition to that complaint I’ve had communication problems regarding delivery and pick up without going into details which are just boring I’m not impressed with the way this company does business even though I like the water I will change my service after my six commitment. I am also taken back by the surly attitude over the phone, who needs that, it was unwarranted and unacceptable.