Principessa

Read this before you shop here! I was on a trip to LA when my wife saw a large art piece (dream catcher) that she thought would be a great addition to our daughter's room. Several months later I called Principessa to arrange for purchase. The product was packaged and shipped across the country to me on the east coast at a cost of over $1200. However after receiving the piece I was mortified at the condition in which it arrived. Portions physically broke off in my hand, beads had fallen off, and feathers and leather lace were destroyed and/or missing entirely. I couldn't even hang it without causing further damage. I emailed my contact and called the store and was fed some "explanation" which hid behind this being a vintage piece. As an art collector I recognize that aspect but just because its a period piece doesn't mean it should be allowed to arrive in awful condition. Especially at that cost. As a result I requested a return of the item, but they wouldn't accept. They claimed I took too long to ask and that all sales were final. Note two important things: (1.) I bought it well in advance of Christmas and traveled to my parents for the holiday, so the gift was hidden away and not given until after the new year - so I noted the issues to them as soon as possible (2.) At no point in time during ANY of my emails, or ANY of my calls did they even once mention that all sales were final. Not a single time. I think they had an aged art piece that they kept baking in the window in the California sun so long that it became fragile well beyond expectation. And they finally sound someone to buy it (purchased several months after I first saw it) even at the very high retail price so they weren't going to take it back into inventory. As a customer there was nothing I can do so I am posting my experience here so other consumers can be forewarned. Photos attached.