Sierra Property Management

Overall, very disappointed in the service I've received during my two years as a resident. I moved in with bed bugs and cockroaches already infesting the apartment. While they were prompt at ridding the place of the bugs, they were far from prompt when installing the dishwasher we had been promised towards the end of our first year. After a rent increase of $100/month for no apparent reason, it's the end of our second year and we still have not received said dishwasher. When I complained about the laundry and dryer machines poorly cleaning clothes and leaving them with a weird residue (pictures included in my email showing the severity of the issue), they simply told me to contact the washer company myself as there was nothing they could do (that was over a year ago and we still do not have new washers or dryers). I had to complain multiple times over a three month period about the poor water pressure and temperature issues with our shower before maintenance finally showed up to resolve the issue. To this day our water temperature still refuses to cooperate. I have to say though, that the maintenance team is probably the only redeeming quality of the entire company. Finally, after pleading with them to grant us a ONE day extension on our lease so that we wouldn't have to move out on the day of graduation, they "apologized for the inconvenience" but said that there was (again) nothing they could do because it apparently is impossible to reschedule with cleaning vendors (there is a 10 day gap between us moving out and the new residents moving in). I think it's ridiculous that after having been there for so long, having paid rent on time every month, and having had to deal with various issues, they couldn't be bothered to make even the slightest attempt at granting us 24 more hours. This perfectly encapsulates just how little Sierra seems to care about its residents.