The Sofa Company - Pasadena

I never write reviews, but my experience with the Sofa Company was so bad that I thought it merrited this review. I ordered my couch from the Sofa Co to be delivered "white glove", which I was told was an extra charge and I gladly paid for the convenience. All went well until my couch shipped out. The Sofa Company had accidentally shipped the couch with a carrier that does not do deliveries into peoples homes, just curbside. I didn't discover this until the delivery company called me to schedule a delivery. When I called the Sofa Co to explain the problem, they had the couch transferred to a different shipper. After waiting two weeks, I finally called the Sofa Co to ask what had happened, They assured me everything was fine and to expect a delivery any day. I called the new shipper to confirm, and they said they had no record of receiving the couch. They also said that they would only do curb side delivery. After several phone calls and very little response from the Sofa Co, I discovered that my couch had somehow been lost in the process of transferring from the original shipper to the new shipper (who still wouldn't be able to deliver the couch into my actual house!) After several more hours on the phone and some irate emails, my couch was finally discovered 100 miles farther from my house than it had been a month prior. A few more emails and phone calls led to the couch being transferred to a THIRD shipper. The third shipper finally showed up a week later with the couch, only to realize that they didn't have enough people to get the couch into my apartment. Later that afternoon, they moved the couch into the apartment, damaging my entryway and one of my wood door jams in the process. After another series of irate emails, I finally gave up on receiving any refund or payment for the damage to my house. I'm sure this is a great company to work with if you don't have to deal with shipping, but I would NEVER, EVER, use this company again if you are going to have your furniture delivered to your house.