Tower Clock Shop

I unfortunately had a bad experience my first visit here. I brought in an old Elgin pocket watch from 1871 to get an estimated value. The gentleman there looked at my watch for no more than 60 seconds and said the time couldn't be set and it was worthless. I asked about repair and he said parts could no longer be found for this old of a watch so it could not be repaired. I was surprised to hear this so I found an antique watch group on facebook and posted 2 pictures of my watch and asked about repair. Come to find out the watch can most definitely be repaired and there were even a few people in the group on the west coast that said they had parts and could do repairs but......this is where I was very upset with my experience at Tower clock shop.....the watch did not even need repair! The man at the shop tried to set the time with the knob on the top of the case but that was incorrect. Turns out my 1871 watch was in a later model case. The time for my watch can be set using the key to manually turn the hands, it did not have a crank mechanism on top for setting time. I do see how the incorrect case could cause some confusion but I know if he had actually taken the time to inspect the watch better he would have realized this! It took a few people from facebook a few minutes to realize this just from looking at a picture! I really don't see how a professional with his own clock shop couldn't get that figured out when he had the watch in his hands. The worst part is he told me it was worthless without fully inspecting it. This beautiful antique watch may have been discarded because of his laziness and carelessness. I got the feeling he was busy working on something in the back of his shop, didn't have time to bother with me and just wanted to rush me out of his shop. Very unprofessional!