After 1000 mile road trip through Oregon bug storm and 90+ degree valley heat, front end of car was coated with baked on red/brown bug carcasses. The customer service at Prime Shine was perfect. First I went through wash twice, but remaining 10 percent of bug remains only resolved with personal hand cleaning. Kimberly was great, wouldn't accept a well-deserved tip, but did guarantee that I will be back. Awesome customer service!
Still noticed some dirty spots on my car afterwards but it's fast and everyone is friendly and it's definitely a bang for your buck. I would recommend the unlimited monthly subscription.